This policy extends to all activities operated by PJ Nolan’s. PJ Nolan’s Heating & Plumbing and our subsidiaries are committed to keeping your data secure and safe. We and our partners comply with the Data Protection Acts 1998 and 2003 and with the General Data Protection Regulation. By providing your personal data, you agree to its transfer, storing or processing as necessary and in line with data protection legislation and guidelines to ensure the ongoing provision of our services. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

  • What customer data we retain

When you make a purchase from PJ Nolans, online or in-store, we will process your name, address, contact details and payment information. (Card Information is not retained)

When you make an enquiry or for a quote that you do not accept, we will process your name and contact information.

When you give your consent to receive marketing from PJ Nolan’s, we will process your name, email address and/or IP address.

When you enter a competition, we will process customer information including customer name, customer address and email address to run customer competitions. These competitions may be linked to customer surveys.

Competitions will be subject to the specific terms and conditions of each competition, but these terms will include a right to publish the winner’s name and region.

When you purchase a gift card, we will process your name, address, contact details and payment information. (Card Information is not retained)

When you request samples from PJ Nolan’s, we will process your name, address and contact details.

When you make a complaint about our products, service etc. or give us a compliment, we will process your name, address, and contact details.

When you purchase goods or services from us either in-store or online, we will process your name, mobile number, email address and IP address in order to send you a marketing email.

We also generate log files from various servers. This will include an IP address assigned to you or to your internet service provider.

  • How we use your personal data

References to the legal basis for processing of your personal data are a reference to the article of the General Data Protection Regulation. Each piece of personal data that we process must have a legal basis.

  • Customer enquiries or customer quote that you do not accept

If you call us or email us, we will follow up on your enquiry and see if there is a way in which we can help you. We keep a record of enquiries received, to help us plan our business strategy and check that we are offering what potential customers want.

If you provide us with information for a quote and then do not accept the quotation, we will keep a record of your enquiry. We keep a record of enquiries received, to help us plan our business strategy and check that we are offering what potential customers want.

We need to use your details to follow up with you and this processing is necessary in order to take steps at your request prior to entering into a contract.

  • Customer Sales and Orders

In order to process your order, we will need to process your data in order to send you the goods that you have ordered or to get the goods delivered to you. We need to process payment details in order to fulfil the contract. We will retain your personal data for ten years for warranty purposes.


  • Marketing and competition information

We would like to send you information about our products and will send you this with your consent. If you buy from us, we will send you information about similar products or services, but you can always avail of our free opt out.

  • Technical data

We use the logs from our servers to help with our company’s security as well as to look at visitor behaviour (e.g. which website pages get the most traffic or are the most popular). We have a legal obligation to protect the data of our clients and our staff.

  • Sharing Data with Concessions and Brands

In certain circumstances we share personal data with Concessions and Brands for the purposes of managing customer service issues, dealing with complaints, or running joint events or promotions. This is not an exhaustive list and it is our policy to inform customers whenever data will be shared with a 3rd party in this way.

  • Disclosure of Data to Third Parties

We will disclose data to third parties where necessary:

  • For the execution of a contract entered into on behalf of the data subject
  • For compliance with a legal obligation under EU or Member State law
  • To meet the requirements of a Court Order
  • For the purposes of seeking legal advice or managing an insurance claim
  • Your rights
  • You have a number of rights under the GDPR and the Data Protection 2018.
  • Right of Access – you have a right to request a copy of data we hold about you.
  • Right of Rectification – You can request that we correct any errors in the information we hold about you
  • Right of Erasure – You have a right to request we delete information we hold about you in certain circumstances. This is not an absolute right, but deleting data about you may result in you not being able to avail of services such as warranties.
  • Right to Object to Processing – You have a right to object to processing, particularly processing for the purposes of Direct Marketing. This is not an absolute right as we may have an over-riding requirement to continue processing your data. If we do opt you out of processing we might not be able to let you know about special offers or sales and it might have other implications depending on the specific processing you object to.
  • Right to Restrict Processing – You have a right to ask us not to process your data for a period of time for a particular reason, for example if you have queried the accuracy of data we hold about you. Again, this is not an absolute right and it only applies in certain circumstances.
  • Right to Data Portability – You have the right to ask us to transfer data we hold about you in a structured form and process using automated means to another company. This only applies if the basis of the processing is consent or contract.
  • Right not to be subject to Automated Decision Making – You have a right not to be subject to automated decision making that has a legal or equivalent effect unless that processing is necessary for entering into or performing a contract, is required by law, or is conducted with your explicit consent. An example of such processing would include in-store credit checking.
  • You have a right to compensation through the Courts in the event your data privacy rights under legislation are not upheld.
  • To avail of any of these rights, you should contact the Data Protection Officer in writing at the contact details below. There is no fee for availing of these rights, but we reserve the right to charge a reasonable administrative fee for repeat requests for the same information


  • Contacting The Data Protection Officer By Post

Data Protection Officer,

PJ Nolan’s Heating & Plumbing.


Tullow Rd,


  • By Email

  • Third parties

As a prospective customer, we do not transfer your personal data to third parties at this stage except the following:

  • In response to a court order. It is possible, though unlikely, that we might be forced to disclose your information in response to a court order.
  • As a customer, we transfer your data to the following third parties:
  • Companies that provide services to us. Our telephone service providers will get to see your phone number if we call you and our broadband supplier which could see your email address (but not the content of what you send us, if you encrypt it).
  • Cloud service providers. We use a number of cloud service providers, such as our Operating System Software, email providers, Google and Office 365.
  • Delivery services. We use a small number of delivery companies to get your products to you safely and quickly.
  • Customer service agencies. We use customer service agencies to assist with your complaints and compliments. We also use the Furniture Ombudsman.
  • Payment providers. We use Paypal, Realex, Elavon AIB merchant Services to process your payments and Creation for your financing.
  • We work with several tradespeople who assist us with your goods, such as assembly and floor fitting.
  • We also use an external auditing service but, unless you are a sole trader or a partnership, they are unlikely to see any personal data relating to you.
  • In response to a court order. It is possible, though unlikely, that we might be forced to disclose your information in response to a court order.
  • If you do not pay your bills, we may choose to engage a third party to recover any money you owe us.
  • Technical security

All our computers are password protected, as are our phones and tablets.

  • Retention periods
  • Retention period is the length of time that we will continue to process or store your personal data.
  • Data about clients – the length of your warranty period for the warranty; 7 years for Revenue
  • Marketing purposes – for as long as you consent to receive marketing information, we will keep your information on file.
  • Data about prospective clients: duration of enquiry, and then subsequently 1 year in case you come back
  • VAT exemptions – 7 years for Inland Revenue Commissioners and accounting purposes
  • Server logs: 1 year
  • Contact us

PJ Nolan’s Heating & Plumbing,

Tullow Rd,


This privacy policy sets out how PJ Nolan’s Heating & Plumbing uses and protects any information that you give PJ Nolan’s Heating & Plumbing when you use this website. PJ Nolan’s Heating & Plumbing is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. PJ Nolan’s Heating & Plumbing may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

  • What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers
  • Cookies
  • What we do with the information we gather

We require certain information to understand your needs and provide you with a better online experience and service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
  • Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

  • How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

  • Third Party Cookies and links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Sometimes, if you go to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third party websites for more information about their cookies and how to manage them.

  • Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on our website, select the option to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
  • You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to
  • If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.