- Returning Goods
Under the European Directive on Consumer Rights (Directive 2011/83/EU), the European Communities (Protection of Consumers in Respect of Contracts made by means of Distance Communication) Regulations 2001 as amended and the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 you have the right to return any items purchased online provided that:
- It is within 14 days of delivery receipt.
- The goods are in perfect condition, unused and have not been assembled.
- The goods are in their original packaging and fit for resale.
- A pickup and restocking fee of 20% of the items selling value* will apply for tiles and bathrooms. There will be an additional charge for collection of goods and internal administrative costs. Please get in touch sales@pjnolan.ie to arrange pickup and refund.
- Special order pieces that have been customised cannot be exchanged or refunded.
- This Returns Policy is in accordance with the European Directive on Consumer Rights (Directive 2011/83/EU), the European Communities (Protection of Consumers in Respect of Contracts made by means of Distance Communication) Regulations 2001 as amended and the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.
- Processing your refund
Once your returned items are received and inspected, we will endeavour to process your refund as soon as possible. This can take up to 7 working days depending on your original method of payment.
- Buying Online – Imagery & Measurements
Please note that while every effort is made to ensure that our online imagery reflects the true nature of our products, there may on occasion by slight variations in colour due to lighting or screen brightness. Imagery is used for guidance only. Measurements are approximate and for guidance only.